Last night I had dinner with my Uncle. He’s a leadership/exec coach so after dinner we hung out and he gave me a couple hours of coaching. I was surprised how much what he was saying sounded like a social media pitch.
The ideas are the same: get to know your customers/employees, build (empathetic) relationships with them, be able to understand where they are coming from, ask questions, don’t be afraid to say “I don’t know.”
It seems like companies should have an internal social media strategy: a series of outlets created just for employees. A way of keeping a conversation going.
Just asking questions now… Is that the value of having an internal social network? How do you keep people using it? How do you make it fun? Who is an expert in this?
I’ll be thinking.